Q: How fast do you ship my order?
A: All orders will be shipped within 1 business day except on weekends and public holidays.
Q: What countries do you ship to and how much is the shipping rate?
A: Stripoo offers free standard shipping to these countries below:
US: Standard free shipping with delivery within 7-10 business days, or expedited shipping within 5-7 business days with $7.99 extra charge. Please note that we ship to the contiguous United States only with APO/FPO address excluded.
UK: Standard free shipping with delivery within 5-8 business days.
CA: Standard free shipping with delivery within 10-15 business days.
Oceania: (AU, NZ), standard free shipping with delivery within 8-14 business days.
Europe Zone #1 (FR, IT, DE, ES, NL, PT, SE, AT, DK), standard free shipping with delivery within 6-10 business days.
Europe Zone #2 (BE, LU, IE, FI, PL, CH, NO), standard free shipping with delivery within 7-10 business days.
Asia: (SG, MY, JP), standard free shipping with delivery within 5-8 business days.
Currently, we do not ship to countries other than those listed above.
Q: Can I change my delivery address after the product has already been shipped?
A: Unfortunately, we cannot change shipment information once the product is en route.
Q: Do you provide tracking information?
A: Yes, when your order is shipped, you will receive a shipment confirmation email that contains your tracking number with which you can track your order here anytime for constant shipping update.
Q: What about customs?
A: We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees or other extra fees when they arrive to your place.
Q: Freight Forwarders
A: We do not accept freight forwarder addresses. If an order is made with freight forwarders address and failed to delivery, we will not compensate or perform any order replacements.
If you have any questions or concerns, please contact us email@example.com and we will do our best to reply in 24 hours.